Terms of service

1. About these terms

These Terms of Service apply when you use www.fotosound.je or buy goods from Fotosound through the website. Please read them before ordering.

The seller is Voisins Department Store Limited (Jersey company registration number 108372), trading under the Fotosound brand. Our business, complaints and returns address is 22 King Street, St Helier, Jersey, JE2 4WP. You can contact us on 01534 759990 or at fotosound@voisins.com.

These terms are intended for consumers buying for personal use. If you are buying mainly for business purposes, please contact us because different terms may apply.

Nothing in these terms affects your statutory rights under Jersey law, including the Distance Selling (Jersey) Law 2007 and the Supply of Goods and Services (Jersey) Law 2009.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract to place an order. Information you provide must be accurate and complete. If you create an account, you are responsible for keeping your sign-in details confidential and for telling us promptly if you believe the account has been compromised.

3. Products and descriptions

We take reasonable care to describe goods accurately. Product images are illustrative and colours may vary between screens. Dimensions, features and specifications supplied by manufacturers may change. Please contact us before ordering if a particular feature is essential to you.

4. Prices and payment

Prices are shown in pounds sterling and include applicable Jersey taxes unless the website clearly states otherwise. Online orders are available for collection from our King Street store only.

Payment is taken using the methods offered at checkout. Payment services may be provided by third parties under their own terms and privacy notices. You confirm that you are authorised to use the payment method supplied.

5. Placing an order and forming the contract

When you submit an order, you make an offer to buy the goods. An automated order acknowledgement confirms receipt but does not by itself mean that we have accepted the order.

The contract is formed when we send confirmation that the goods are ready for collection, unless we have expressly accepted the order earlier. The contract covers only the goods identified in that confirmation.

We will provide the consumer information required for an online sale in writing or another durable medium, normally in the order or collection-ready email or an attachment. Please keep those communications.

6. Availability and errors

All orders are subject to availability. Before a contract is formed, we may refuse an order, limit quantities reasonably, or contact you about an obvious pricing or description error. If we cannot accept an order, we will tell you and refund any payment taken.