Shipping policy

1. Click and collect only

Online orders from www.fotosound.je are available only for free collection from Fotosound Jersey Ltd, 22 King Street, St Helier, Jersey, JE2 4WP. We do not offer delivery or shipping for online orders.

2. Collection timing

Click-and-collect orders are normally ready within 4 hours, subject to stock and store opening hours. Orders placed on a Sunday or Jersey bank holiday may not be ready until the next working day.

Please wait for our ready-to-collect email before travelling. The email will confirm the collection point. Bring your order confirmation and suitable identification. If another person will collect for you, contact us first.

3. Delays and non-availability

If goods are unavailable and we cannot prepare the order within the period agreed with you, or within the statutory period where no different period has been agreed, we will inform you as soon as reasonably possible.

We will reimburse all sums you have paid as soon as possible and no later than 30 days beginning with the day after the applicable performance period expired. You may instead agree to a revised collection date, but you are not required to do so.

4. Damaged, missing or incorrect items

Please inspect your order when reasonably possible and contact fotosound@voisins.com or 01534 759990 promptly if an item is damaged, missing or incorrect. Delay in reporting does not remove your statutory rights, but prompt notice helps us investigate.

5. Cancellations and faults

For change-of-mind cancellations and remedies for faulty or non-conforming goods, see our Refund, Returns and Faulty Goods Policy.

Last updated: 14 September 2026