Shipping policy

1. Delivery area and cost

Online checkout is available for delivery to Jersey addresses only. Standard local delivery is free. We do not currently offer online delivery to Guernsey, the United Kingdom, the European Union or other destinations.

2. Delivery timing

The expected delivery timeframe will be shown or confirmed for your order. Orders are not normally processed or delivered on weekends or Jersey bank holidays. Unless we agree a different delivery or collection period with you, we will perform the contract within 30 days beginning with the day after you sent us your order.

Please provide an accurate address and contact number. We may contact you to arrange delivery of large or high-value items. If nobody is available, we will explain how delivery can be rearranged.

3. Click and collect

Click-and-collect orders are normally ready within 24 hours, subject to stock and store opening hours. Orders placed on a Friday, Saturday, Sunday or public holiday may not be ready until the next working day.

Please wait for our ready-to-collect email before travelling. The email will state the collection point. Bring your order confirmation and suitable identification. If another person will collect for you, contact us first.

4. Delays and non-availability

If goods are unavailable and we cannot perform the contract within the period agreed with you, or within the statutory period where no different period has been agreed, we will inform you as soon as reasonably possible.

We will reimburse all sums you have paid as soon as possible and no later than 30 days beginning with the day after the applicable performance period expired. You may instead agree to a revised delivery or collection date, but you are not required to do so.

5. Damage or missing items

Please inspect the delivery when reasonably possible and contact fotosound@voisins.com or 01534 759990 promptly if an item is damaged, missing or incorrect. Delay in reporting does not remove statutory rights, but prompt notice helps us investigate.

6. Cancellations and faults

For change-of-mind cancellations and remedies for faulty or non-conforming goods, see our Refund, Returns and Faulty Goods Policy.

Last updated: 4 August 2026